Location: HQ Michigan
One of America’s leading manufacturers of sustainably sourced and produced paper products, including a broad range of paper plates, cups, bowls and bags, is currently conducting a nation-wide search for a pre-eminently qualified and exceptionally capable Director of Quality. Reporting directly to the Chief Operating Officer.
This position will be wholly responsible for all Quality Management Systems (QMS) across seven (7) combined manufacturing/warehouse locations, three (3) stand-alone distribution centers and our corporate headquarters in Michigan.
Responsibilities & Duties –
- Hire, train and supervise all Quality Management System (QMS) personnel, including, by way of example only, all inspectors, auditors, analysts, technicians, engineers, statisticians, designers and planners. Establishes all team members KPI’s and related metrics, continually measures and evaluates team member performance, provides feedback on progress against goals and objectives and participates in, contributes to and/or approves all reviews, Performance Improvement Plans (PIP), promotions, demotions, raises and disciplinary action.
- Work cross-functionally with senior management and key stakeholders to design, develop, implement and maintain robust world-class Quality Management Systems (QMS), including Quality Control (QC) and Quality Assurance (QA), for all supply chain, administrative and manufacturing systems using the Total Quality Management (TQM) approach.
- Provide strategic long-term as well as tactical short-term leadership, direction and supervision for all Quality Management Systems (QMS) programs, projects, initiatives and personnel.
- Stay abreast of, and evaluate, new ideas and trends and adopt best-in-class Quality Management System (QMS) concepts, processes, tools and technology.
- Receive, monitor and manage all customer complaints and all related activities, including, but not limited to initial contact, information gathering, sample requests, product testing and analysis and all follow-up communications, initiatives and documentation, including Corrective Action Preventative Action (CAPA), Failure Mode & Effects Analysis (FMEA) and revised Work Instructions and/or Control Plan Methodology.
- Work cross-functionally in teams (CFT) with procurement, materials management, logistics, engineering and manufacturing using Advanced Quality Product Planning (APQP) tools, including, but not limited to, PDSA, DFSS, DFMEA, DVP&R, SPC and Control Plan Methodology, to develop new products (NPI) and establish related input, process and finished goods specifications.
- Work cross-functionally and collaboratively with senior management and key stakeholders to develop, approve and monitor annual Quality Management System (QMS) budget and take timely corrective and/or remedial action based on thorough review and analysis of monthly budget variances.
- Work cross-functionally and collaboratively at all levels and with all functions to meet customers’ quality expectations and bring about cultural and other changes necessary for an effective Quality Management System (QMS) to flourish under a Total Quality Management (TQM) approach.
- Establish, monitor and share departmental KPI’s using best-in-class processes and technology solutions to inform management and key stakeholders of all adverse developments and overall performance and progress against goals and objectives.
- Schedule and oversee all third party GMP and Social, Safety & Environmental compliance audits.
Minimum Requirements –
- Bachelor’s degree (B.A.) in Business, Engineering, Packaging, Materials Management or related field from an accredited four (4) year college or equivalent combination of on-the-job training, experience, professional development and education. Graduate degree preferred but not required.
- 12-15 years of progressive Quality Control, Quality Assurance and Quality Management experience in fast paced, high volume manufacturing or similarly challenging environments, including at least five (5) years in leadership roles with multi-site responsibilities.
- Extensive prior experience in, and responsibility for, development, implementation and management of robust Quality Management Systems (QMS) using the Total Quality Management (TQM) approach and the requisite organizational, cultural and process related changes needed for success.
- Working knowledge of, and “hands-on” experience with alternative Quality Management System (QMS) tools and metrics, including, by way of example only, Lean Six Sigma, 5S + 1, Kaizen, VSM, FMEA, CAPA, SPC, APQP, PPAP, RCA, PDCA, DMAIC and ISO 9000.
- Ability to travel, as necessary and appropriate, to company, vendor and other locations to lead and manage staff and personally participate in various job related activities.
Benefits – Full benefits
Strong pay package
Interested individuals please reach out to: Larry S Anderson